Monitoring Analytics & Reporting
Know What's Happening in Your Business — In Real Time.
Technologiahub’s monitoring, analytics, and reporting tools give Belgian businesses a live view of every call, campaign, and customer interaction. Stop guessing. Start making decisions backed by data you can actually trust.
- Free trial available
- No credit card required
- Flexible pricing
Live Call Monitoring
When a customer is on the line, every second matters. Technologiahub’s live call monitoring gives your supervisors full visibility into active calls across your team — in real time, without interrupting the conversation.
Listen in, whisper coaching cues to your agent, or step in to assist when a call needs escalation. Whether you manage a small sales team or a full contact centre, live monitoring keeps quality high and response times short.
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- Listen mode: Monitor any live call silently — the customer and agent hear nothing.
- Whisper coaching: Talk directly to your agent mid-call without the customer hearing.
- Barge-in: Join the call as a third party when escalation or support is needed.
- Live dashboard: See all active calls, queue depth, and agent status on one screen
Call Center Wallboards
Your agents perform better when they can see the score. Technologiahub’s call center wallboards display live performance metrics on large screens across your floor — so your whole team stays aligned, motivated, and aware of what’s happening right now.
Wallboards pull live data from your phone system and update automatically — no manual refresh needed. Customize what each screen shows based on team, queue, or shift.
What your wallboards can display:
- Live call queue length and average wait time
- Calls answered, missed, and abandoned — updated every few seconds
- Individual agent status (available, on call, wrap-up, break)
- Service level performance against your SLA targets
- Daily totals and shift comparisons for team benchmarking
Advanced Analytics
Live data tells you what’s happening. Advanced analytics tells you why — and what to do next. Technologiahub’s reporting suite gives you deep insight into call volumes, agent performance, customer behaviour, and campaign effectiveness across every channel.
Build custom reports, schedule automated exports, and share dashboards with stakeholders who need the numbers without logging into the platform. From granular agent-level stats to high-level business overviews, the data is yours to explore.
- Custom report builder: Choose your metrics, filters, and time ranges — export to PDF or CSV.
- Scheduled reports: Deliver weekly or monthly summaries automatically to any inbox.
- Trend analysis: Spot patterns in call volume, drop-offs, and peak hours over time.
- Agent scorecards: Track KPIs per agent — average handle time, CSAT, and resolution rate.
