Conversational AI
AI Agents That Work for Your Belgian Business — Around the Clock.
Your customers expect instant, accurate, and helpful responses — whether it is 9am on a Monday or midnight on a Sunday. Technologiahub’s conversational AI platform makes that possible, with intelligent AI agents that independently handle customer conversations, answer questions, qualify leads, and complete complex tasks — without a human in the loop for every interaction.
From the first message to a resolved outcome, our conversational AI covers the full interaction lifecycle — across every channel your customers use, in the languages they speak, and at the scale your business demands.
- Free trial available
- No credit card required
- Flexible pricing
Conversation Relay
Today’s customers move between channels without thinking about it — they might start on your website chat, follow up via WhatsApp, and call your team to close the deal. Without a unified layer connecting those touchpoints, context is lost, customers repeat themselves, and your team loses the thread. Conversation Relay eliminates that problem entirely.
Technologiahub’s Conversation Relay acts as an intelligent bridge across every communication channel — phone, WhatsApp, web chat, email, and SMS. Every interaction is tracked, every handover carries full context, and every team member picking up a conversation knows exactly where the customer stands — regardless of how or where the conversation began.
- Unified thread: All channels feed into one conversation view — nothing falls through the cracks.
- Context-preserving transfers: Every handover — AI to human or channel to channel — carries the full history.
- Intelligent routing: Routes each conversation to the right agent or AI based on topic, language, and availability.
- Full interaction log: Every message, call, and transfer is recorded and searchable in one place.
Channels connected through Conversation Relay:
- Voice calls — inbound and outbound, AI-handled or agent-managed
- WhatsApp — conversational messaging with rich media support
- Web chat — real-time chat widget embedded on your website or app
- SMS — two-way text messaging integrated into the same thread
- Email — inbound email routed and logged alongside all other channels
Conversational Intelligence
Running AI-powered conversations generates enormous amounts of data — but raw logs and transcripts are only useful if you can extract meaning from them. Technologiahub’s Conversational Intelligence layer analyses every interaction across your AI platform and turns it into structured, actionable insight your team can actually use.
Track what topics customers raise most frequently, identify where conversations break down, measure sentiment trends over time, and understand which conversation flows lead to the best outcomes. Conversational Intelligence closes the loop between your AI deployment and your business strategy — so every conversation makes the next one better.
- Sentiment tracking: Measure how customers feel across every conversation — by topic, channel, or time period.
- Intent analysis: Understand what customers are really asking for — even when they do not say it directly.
- Drop-off detection: Identify exactly where conversations fail and which flows need improvement.
- Outcome reporting: Track resolution rates, escalation frequency, and customer satisfaction per AI agent.
What Conversational Intelligence tells your business:
- Which questions your AI resolves successfully — and which it struggles with
- Where customers drop off in a conversation and why
- What sentiment patterns look like across Dutch, French, and English interactions
- How your AI performance compares week over week and month over month
- Which conversation flows drive the highest resolution rates and customer satisfaction
