Call Center Wallboards
Real-Time KPIs on Every Screen. Every Agent Aligned. Every Shift Performing at Its Best.
When your team can see exactly how they’re performing right now — against real targets, in real time — they perform better. Technologiahub’s Call Center Wallboards display live performance metrics on large screens across your Belgian contact centre floor, keeping every agent informed, focused, and motivated throughout every shift.
- Free trial available
- No credit card required
- Flexible pricing
How Technologiahub Call Center Wallboards Work
Configure your metrics. Display your targets. Watch your team perform better the moment they can see the numbers.
- Configure fully customised wallboard layouts that display the KPIs most important to your operation — including queue lengths, average wait times, calls answered, abandoned call rates, agent availability, SLA adherence, and individual agent performance metrics — all updating in real time
- Display your wallboards on any screen — large TVs on the contact centre floor, desktop monitors, tablets, or browser windows — with responsive layouts that adapt automatically to any screen size and resolution for a clear, readable display from anywhere in the room
- Set target thresholds for every KPI displayed on your wallboard — with automatic colour-coded alerts that change metric displays from green to amber to red as performance approaches or breaches targets, giving the entire team instant visual awareness of where focus is needed
- Create multiple wallboard views for different teams, departments, campaigns, or supervisors — each with its own customised layout, metrics, and target thresholds — all managed from a single Technologiahub dashboard configuration panel
- Display motivational messages, team announcements, shift targets, and real-time leaderboards alongside your performance metrics — creating a wallboard that informs, motivates, and energises your team throughout every working shift
New
When Your Team Can See the Numbers, They Move the Numbers.
Agent notes are subjective, incomplete, and often written after the conversation has ended. Technologiahub’s AI Call Transcription gives Belgian businesses an objective, complete, and instantly available record of every customer conversation u2014 automatically generated in real time with no agent effort required. Use your transcripts for compliance evidence, agent coaching, CRM enrichment, dispute resolution, and business intelligence u2014 turning every call your business handles into a permanent, searchable, and genuinely valuable data asset.
Wallboards don't just display data — they create shared awareness, shared accountability, and shared drive to hit the target together.
Alerts and notifications
Display live inbound alert response metrics on your wallboards during high-volume notification campaigns — showing queue depths, wait times, answer rates, and agent availability in real time so every agent and supervisor can see exactly where the operation stands and where additional focus is needed throughout the campaign.
Case Study: A Belgian utility provider displayed live inbound call metrics on Technologiahub wallboards during a planned outage response period — agents self-organised to prioritise queue clearance after seeing abandonment rates climb on the wallboard, reducing the peak wait time by 42% without any supervisor instruction.
35%
reduction in average queue wait times when live queue metrics are displayed on wallboards
48%
improvement in team response speed during peak inbound periods with wallboard visibility
60%
decrease in abandoned call rates when agents can see real-time abandonment metrics on wallboards
Marketing and promotions
Display live campaign performance metrics on your wallboards during promotional calling periods — showing conversion rates, calls completed, revenue generated, and individual agent leaderboard positions in real time. Nothing motivates a sales floor faster than a live leaderboard updating every few seconds with each agent’s conversion tally.
Case Study: A Belgian financial services outbound team increased their campaign conversion rate by 42% simply by adding a Technologiahub live leaderboard wallboard to their sales floor — with healthy competition between agents driving a significant uplift in daily call volumes and close rates.
3x
higher agent motivation scores during campaigns with live performance wallboards
45%
increase in campaign conversion rate when live leaderboards are displayed on wallboards
38%
more calls completed per agent per shift during wallboard-monitored campaign periods
Sales and customer service
Run a tighter, more transparent, and higher-performing contact centre by displaying live SLA adherence, first call resolution rates, customer satisfaction scores, and individual agent performance on wallboards visible to the entire team. When everyone can see the same numbers, everyone works toward the same goals.
Case Study: A Belgian contact centre improved their SLA adherence from 74% to 96% within 30 days of deploying Technologiahub Call Center Wallboards — with agents and team leaders self-managing their workload more effectively once they could see live SLA performance updating in real time throughout every shift.
50%
improvement in SLA adherence when real-time SLA metrics are displayed on wallboards
42%
increase in team productivity during shifts with active wallboard performance displays
19x
ROI for contact centres deploying real-time performance wallboards across their operation
Different Customers, Every Channel, One Powerful Platform
Call Center Wallboards
Real-time performance displays for your contact centre floor — showing live KPIs, queue metrics, agent status, SLA adherence, and team leaderboards on any screen, updating every few seconds.
Live Call Monitoring
The real-time call visibility tool that feeds into your wallboards — combining live audio monitoring, whisper coaching, and automated alerts with the visual performance display your team needs.
Advanced Analytics
Layer deep historical reporting on top of your wallboard data — tracking long-term performance trends, identifying patterns, and benchmarking your contact centre against its own historical best.
AI Call Transcription
Feed transcription data into your wallboard metrics — displaying real-time keyword frequency, topic trends, and compliance alert counts alongside your standard call centre KPIs.
Conversational Intelligence
Surface AI sentiment scores and conversation quality metrics on your wallboards — giving agents and supervisors a real-time view of customer experience quality across every active interaction.
Call Routing
Use wallboard queue visibility to inform real-time routing decisions — adjusting agent assignments and routing rules in response to what the wallboard reveals about live queue and capacity status.
Combining Data and AI for Smarter Wallboard Displays
Technologiahub Call Center Wallboards are built for contact centres that want real-time data visibility to drive genuine, measurable performance improvement.
Technologiahub Messaging Suite
Configure, manage, and update all your wallboard layouts from a single Technologiahub dashboard — with drag-and-drop metric configuration, target threshold management, colour scheme customisation, and multi-wallboard management all in one place. Push updates to any wallboard instantly without any screen-side configuration.
Customer Deliverability Engine
Every metric displayed on your Technologiahub wallboard is pulled directly from live call infrastructure data — with real-time accuracy, sub-second update frequency, and complete data integrity ensuring the numbers your team sees always reflect the true, current state of your contact centre operation.
Traffic Optimization Engine
Scale your wallboard data processing across any size contact centre operation — from a small team of 10 agents to a large BPO floor with hundreds of concurrent agents and multiple simultaneous campaigns. Our infrastructure delivers real-time metric updates to every screen simultaneously without delay or performance degradation.
Technologiahub Call Center Wallboard Features
Everything you need to display, customise, and act on real-time performance data across your Belgian contact centre.
Fully Customisable Layouts
Generate accurate, full-text transcripts of every call as it happens u2014 with transcripts available immediately after the call ends, with no processing delay or manual review required.
Speaker Diarisation
Every metric on your wallboard updates in real time — with sub-second refresh rates ensuring the numbers your team sees always reflect the true, current state of your operation rather than data that is minutes old.
Colour-Coded Threshold Alerts
Set performance thresholds for every displayed metric — with automatic colour changes from green to amber to red as performance approaches or breaches targets, giving every agent and supervisor instant visual awareness of where action is needed.
Multi-Screen & Multi-Wallboard Support
Create and display multiple different wallboard configurations simultaneously — with different layouts for different teams, departments, or campaigns, all managed from a single configuration dashboard.
Live Leaderboards
Display real-time individual agent leaderboards showing call volumes, conversion rates, customer satisfaction scores, or any other performance metric — updated live throughout the shift to drive healthy competition and sustained team performance.
Team Announcements & Messages
Display supervisor messages, shift targets, motivational content, and team announcements on your wallboard alongside performance metrics — turning your wallboard into a complete team communication and performance management tool.
Remote & Hybrid Team Support
Display wallboards on desktop browsers and mobile devices for remote and hybrid team members — ensuring every agent sees the same live performance data regardless of whether they're working on the floor or from home.
GDPR Compliance
Display agent performance data on wallboards in full compliance with Belgian and EU GDPR regulations — with transparent performance monitoring disclosures, individual data display consent management, and compliant metric data handling throughout.
