IVR
Smart Automated Voice Menus That Route Customers to the Right Place, Every Time.
Stop making customers wait on hold just to reach the right department. Technologiahub’s IVR (Interactive Voice Response) system lets businesses across Belgium build intelligent, automated voice menus that greet callers, understand their needs, and connect them to the right team — instantly, 24 hours a day, 7 days a week.
- Free trial available
- No credit card required
- Flexible pricing
How Technologiahub IVR Works
Build intelligent automated call flows in minutes — no coding expertise or expensive hardware needed.
- Design fully customised voice menu flows using Technologiahub’s intuitive drag-and-drop builder or our flexible API — tailored to your exact business structure and customer needs
- Greet callers with personalised, professional voice messages in French, Dutch, or English — reflecting your brand identity from the very first second of every call
- Capture caller intent through keypad input (DTMF) or natural speech recognition — understanding what customers need before routing them to the right team or self-service option
- Handle unlimited concurrent inbound calls without busy signals or dropped connections — ensuring every customer is greeted and assisted regardless of call volume
- Integrate your IVR with your CRM, ticketing system, or database to personalise every caller interaction with real-time customer data — so your team always has context before picking up the phone
New
Turn Every Inbound Call into a Smooth, Efficient Customer Experience
Every missed call, long hold time, or wrong transfer costs your business a customer. Technologiahub’s IVR gives Belgian businesses the power to handle every inbound call professionally and efficiently — 24/7, in multiple languages, and at any volume. Build intelligent voice menus that guide customers exactly where they need to go, automate routine enquiries entirely, and free up your team to focus on the conversations that truly matter.
IVR is your first impression on every call. Make it one that builds trust and saves time.
Alerts and notifications
Use IVR to proactively reach out to customers with automated voice notifications — and handle their inbound responses intelligently. From appointment confirmation calls to payment due reminders and service disruption alerts, IVR closes the loop on every notification with a smart, automated response flow.
Case Study: A Belgian energy provider resolved 70% of billing and outage enquiries entirely through their Technologiahub IVR self-service system — reducing agent workload by over 3,000 calls per month.
75%
of routine customer enquiries resolved fully through IVR without agent involvement
60 %
reduction in inbound call volume after deploying self-service IVR flows
48%
decrease in average wait times with intelligent IVR call routing
Marketing and promotions
Use IVR as a powerful inbound marketing tool — capturing leads, qualifying prospects, and delivering personalised promotional information automatically. When customers call in response to a campaign, your IVR can present tailored offers, collect customer details, and route high-intent callers directly to your sales team.
Case Study: A Belgian telecoms provider captured 35% more qualified leads from their inbound marketing campaigns after implementing a Technologiahub IVR pre-qualification flow before connecting callers to sales agents.
3X
higher lead qualification rate with IVR-powered inbound campaign flows
45%
increase in promotional offer uptake when presented via personalised IVR
2X
more sales team conversations with genuinely interested prospects using IVR pre-qualification
Sales and customer service
Transform your inbound call handling with an IVR system that works as hard as your best agent — around the clock. Route sales enquiries to the right product specialist, handle common support questions automatically, and ensure every customer reaches the right person without a single unnecessary transfer or hold.
Case Study: A Belgian retail bank reduced their average call handling time by 38% and improved customer satisfaction scores by 47% after deploying Technologiahub IVR across their full contact centre operation.
55%
improvement in first call resolution with intelligent IVR routing
35%
reduction in average call handling time using IVR self-service options
16X
ROI for businesses that deploy IVR in their customer service operation
Different Customers, Every Channel, One Powerful Platform
IVR (Interactive Voice Response)
Build intelligent, automated voice menus that greet callers, understand their needs, and route them to the right place — 24/7, in multiple languages, at any volume.
Voice API
Power your IVR with fully programmable call flows, real-time transcription, call recording, and deep CRM integration through Technologiahub's Voice API.
SIP Trucking
Connect your IVR system to your existing PBX infrastructure through Technologiahub SIP Trunking — modernising your call handling without replacing your hardware.
Voice Conferencing
Escalate complex IVR interactions to multi-party conference calls seamlessly — keeping the customer experience smooth from automated menu to live conversation.
SMS
Follow up IVR interactions with automated SMS confirmations, reference numbers, and callback links — closing every customer interaction on every channel.
Conversations API
Unify your IVR call interactions alongside all digital messaging channels in one centralised, intelligent customer communication inbox.
Combining Data and AI for Smarter IVR Experiences
Technologiahub IVR is built for enterprises that need intelligent, scalable, and data-driven inbound call management.
Technologiahub Messaging Suite
Experience faster IVR deployment, simplified call flow design, and higher first-call resolution rates. Use real-time dashboards, caller analytics, and intelligent routing tools to continuously optimise every automated voice interaction your business handles.
Customer Deliverability Engine
Ensure every inbound call is handled reliably and routed accurately — even during peak calling periods. Our engine uses caller data, CRM integration, and AI-driven intent recognition to connect customers to the right destination faster and more accurately than traditional IVR systems.
Traffic Optimization Engine
Manage high volumes of concurrent inbound calls intelligently across your IVR system. Get full control over call queuing, priority routing, overflow handling, and real-time capacity management — so no customer ever encounters a busy signal or unnecessary delay.
Technologiahub IVR Features
Everything you need to build, manage, and optimise intelligent automated voice menus for your Belgian business.
Drag-and-Drop IVR Builder
Design and deploy complex, multi-level voice menu flows using an intuitive visual builder — no coding required. Update your IVR flows instantly as your business needs change.
Multilingual Voice Support
Deliver professional, natural-sounding voice menus in French, Dutch, and English — reflecting Belgium's multilingual business environment and making every caller feel at home.
Speech Recognition & NLU
Let customers speak their needs naturally using advanced speech recognition and natural language understanding — moving beyond clunky keypad menus to genuinely intelligent voice interactions.
DTMF Keypad Input
Support traditional keypad-based menu navigation for customers who prefer it — ensuring your IVR is accessible and easy to use for every caller, regardless of their preference.
CRM & Database Integration
Connect your IVR to your CRM or customer database to personalise every call with real-time data — greeting customers by name, referencing their account history, and routing them based on their specific profile.
Call Queue Management
Handle peak call volumes intelligently with virtual queuing, estimated wait time announcements, and callback options — keeping customers informed and reducing abandonment rates.
Real-time IVR Analytics
Monitor call volumes, menu selection patterns, drop-off points, resolution rates, and agent transfer rates in real time — with full reporting to continuously improve your IVR performance.
Fraud Guard
Protect your IVR system from fraudulent calls, account enumeration attacks, and toll fraud with built-in security monitoring and real-time threat detection.
